Reference

Legal Terms That Govern Your Account

These terms set out the rules for using 77799 — your account, your transactions through bKash, Nagad, or Rocket, and your rights as a user.

Account EligibilityJurisdiction ConditionsUser RightsData HandlingContact Paths
77799 Legal Terms That Govern Your Account
HOW WE HANDLE DATA

Account Security and Your Data Rights

Data We Hold

We store the account details you provide at registration — name, contact information, and payment method records for bKash, Nagad, or Rocket transactions. We keep only what is necessary.

Cookie Use

We use session and analytics cookies to keep your account active and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, contact support immediately so we can freeze the account and investigate.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or request account closure by contacting support. We action verified requests within a reasonable period.

REACH OUR TEAM

Contact Us About Legal Queries

Team online

Live Chat

Open the chat widget from any page on 77799. Our support team handles account and legal queries directly — no ticket queue, no waiting for an email thread.

Email Support

Send your legal or account query to our support address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

The Help Centre covers common legal questions — account closure, data requests, and eligibility checks. Start there for a faster answer before contacting the team.

Common Legal Questions from Account Holders

Access depends on your local law and the region you are in. It is your responsibility to confirm that using an online gaming platform is permitted where you are before opening an account.

We hold your registration details and a record of transactions made through bKash, Nagad, or Rocket. We do not store full wallet credentials — only the reference data needed to process your payments.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. Submit a closure request through support. We will close the account and remove personal data that we are not legally required to retain, such as transaction records for audit purposes.

Updated terms take effect when published on this page. We recommend checking back periodically. Continued use of your account after a change means you accept the revised terms.

For wallet-level disputes — a transfer that did not arrive or a charge you did not authorise — contact bKash or Nagad directly. For account-credit issues on our side, reach our support team with the transaction reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.