What Information We Hold and Why
When you register, we collect your name, contact details, and the wallet identifiers you use — your bKash number, Nagad account, or Rocket mobile number — so deposits and withdrawals can be matched to your account correctly. We also log device type, IP address, and session
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activity to detect unusual access patterns and keep your account secure. Payment transaction records are retained as required by our payment processors and applicable financial rules; we do not store your full wallet PIN or password at any point. If you contact our support team, the
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conversation is logged so we can follow up accurately. We do not sell your personal data to third parties for marketing. Data shared with payment partners like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. Where local law in
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Bangladesh or your eligible region requires us to share data with a regulatory body, we comply with that obligation and will notify you where permitted. You can request a copy of the data we hold on your account by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.